fbpx

Terms & Conditions

Requirements for guests

What are the requirements to book on ÖÖD Hötels?

We ask everyone who uses ÖÖD Hötels platform for a few pieces of information before they book on ÖÖD Hötels. Guests need to have this info completely filled out before they can make a reservation request. This information helps to make sure hosts know who to expect, and how to contact the guest.

ÖÖD Hötels requirements for guests include:

We ask everyone who uses ÖÖD Hötels platform for a few pieces of information before they book on ÖÖD Hötels. Guests need to have this info completely filled out before they can make a reservation request. This information helps to make sure hosts know who to expect, and how to contact the guest.

  • Full name

  • Email address

  • Confirmed phone number

ÖÖD Hötels guest standards for stays

Check-in

Guests should respect the earliest check-in time. Any check-in before the designated window should be approved by ÖÖD Hötels contact person.

Check-out

Guests must complete check-out by the designated check-out time indicated on the reservation, and should not leave belongings at ÖÖD Hötels past the designated check-out time for storage or later pickup.

Guest authorization

Guests should respect the approved number of guests and should inquire with ÖÖD Hötels contact person if they’re unsure about the rules for visitors.

Changing dates or house

Your booking can be changed up to 3 days before your arrival. For that, please contact our customer support at info@oodhotels.com.

No smoking

Guests should not smoke inside ÖÖD Hötels Mirror House. This includes the use of tobacco, cannabis, e-cigarettes, etc.

Cleanliness

Guests should not leave ÖÖD Hötels in a state that requires excessive or deep cleaning (ex: with soiled carpet, moldy dishes, excessive trash, etc.). Cleaning fees are only meant to cover the cost of standard cleaning between reservations (ex: laundry, vacuuming, etc.).

Cancellation Policy

Cancellations and refunds

  • Cancellation up to 14 days before your arrival is 100%* refundable. 

  • Cancellation up to 7 days before your arrival is 50%* refundable. 

  • Cancellation less than 7 days before your arrival is not refundable.

NB! Refund will be transferred to the payment account within 7 business days.

*Please note that in case of cancellation, a transaction fee of 3% of the booking amount will be charged.

Changing dates or house

Your booking can be changed ONCE up to 7 days before your arrival.

For that, please contact our customer support at info@oodhotels.com.

Gift Cards

  • The gift card is only valid for a one-time purchase.

  • If the purchase amount is higher than the value of your gift card, you can pay the difference between the purchase amount and the gift card value on the checkout page.

  • The gift card is non-refundable and non-exchangeable.

  • The reservation paid with the gift card can be changed and canceled according to the cancellation conditions of the package and until the expiry of the gift card.